Help & FAQ’s

Q. Who are you and where are you from? A. We're a furniture and wood turning manufacture based in Essex,we have been established for coming up 30 years now and have progressed from a small one man, one machine outfit into a modern large factory with a range of machinery employing some 20 people. Q. What, and you produce everything in house? A. All of the products you can see in the "Made in the U.K" sections are produced at our site, using high quality redwood (that's pine to you and me) and European oak. The other products are all products we feel complement our range and work together to produce wonderful room settings. Q. So where are the other products from? A. We have spent some time sourcing other suppliers of complementary products. Where ever possible we have tried to keep the manufacture of these products within the U.K. All of the suppliers are U.K based but some import products from aboard, were this is the case we have stated so on each product. Q. Can we see any of your products before we buy? A. We do have a small showroom on the premises which has many of the products on show. If you wish to have a day out you are more than welcome to come and view the products on show. If you are looking to view specific items, then it is advised you make arrangements before hand for us to allow us time to get them ready. Q. Does that mean we can pick up from there? A. Of course!If you wish to place an order with us, we will manufacture the product and then drop you a line when it's ready for collection. Then you are more than welcome to come down and visit us, to be honest we need the company. Q. How long am I going to have to wait for my furniture? A. We aim to deliver every item within 28 days but wherever possible this will be a lot shorter.There is the expected delivery time attached to the information on each item, this represents the maximum amount of time you should expect to wait for each product. Where there are multiple products on order please allow the maximum time of the longest product delivery so as to keep transport down to a minimum! If there's ever a problem with a delivery we will contact you immediately. Q. But I need the furniture for the weekend, we've got people coming,What do I do? A. Don't panic!!We're here to help! Send us an email via the contact us header at the top of the page. We aim to check all emails every hour within the working day. We will be able to let you know what's in stock at the time ready for dispatch and send it as soon as possible. Q. Are there an hidden costs? A. No way, the price you see includes Vat and the delivery charge (if there is one) is contained within the product information. No hidden extra Q. What will you do if my goods are faulty? A. Please don't worry, We take a lot of care in what we produce but accidents do happen and in the unlikely event there is a problem please contact us as soon as possible. We will then arrange a collection and exchange. Q. How easy is the flat pack furniture to put together? A. If you can use a screwdriver and there is someone to give you a hand then its pretty easy. All of the holes are pre-drilled and all fixing provided, for a sample of the instructions please see our samples page. Q. I am looking for a particular product that is not listed on your website. A. We advertise the majority of our available stock on our web site. We do also produce other timber products and offer a bespoke woodturning service. Q. I found the product I want to buy but I have seen it cheaper somewhere else. A. If you have found exactly the same product for cheaper then please email or call us and we will aim to beat their price. Q. How can I contact you? A. For sales, support or service please phone us on 01787 475456, our phone line is open during standard working hours from 8.00am until 5.00pm Monday to Friday. Please leave a message if we do not answer or outside of these times. Full contact details including email can be found in the contact us page.